Terms of Service

Effective Date: June 12, 2026  |  Last Updated: June 12, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Chuys ("Company," "we," "us," or "our"), the operator of the website located at eat-chuys.click (the "Website"). By accessing, browsing, or using the Website in any manner — including placing food orders, submitting inquiries, subscribing to newsletters, or otherwise interacting with any feature of the Website — you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you are using this Website on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case "you" and "your" shall refer to such entity. If you do not have such authority, or if you do not agree with these Terms, you must not use the Website.

We reserve the right to modify, update, or replace these Terms at any time. Continued use of the Website following any such changes constitutes your acceptance of the new Terms. It is your responsibility to periodically review these Terms for updates.

2. Description of Services

Chuys operates as a food-related business offering services through its website at eat-chuys.click. Our services may include, but are not limited to, the following:

• Online Menu Browsing: Users may browse our current food and beverage menu offerings, including descriptions, pricing, and availability.
• Online Ordering: Customers may place food orders through the Website for pickup, delivery, or dine-in reservations, where available and applicable.
• Catering Inquiries: Users may submit requests or inquiries related to catering services, special events, and group orders.
• Promotions and Offers: We may, from time to time, offer promotional deals, discount codes, loyalty programs, and special limited-time offerings through the Website.
• Customer Support: The Website provides means of communication for customer inquiries, feedback, and support via email and other contact methods.
• Newsletter and Marketing Communications: Users may opt in to receive email or SMS communications regarding new menu items, promotions, and company news.

All services described herein are subject to availability. We reserve the right to modify, suspend, discontinue, or restrict access to any aspect of our services at any time, with or without notice, and without liability to you.

The Website and its services are intended for use by individuals who are at least 13 years of age. By using this Website, you represent that you are at least 13 years old. Certain services, particularly those involving the purchase of alcoholic beverages (where applicable), are available only to individuals who are 21 years of age or older in compliance with applicable federal and state law.

3. User Obligations and Prohibited Activities

3.1 User Obligations

By using our Website, you agree to:

• Provide accurate, current, and complete information when creating an account, placing an order, or submitting any form on the Website.
• Maintain the confidentiality of any account credentials, including usernames and passwords, and accept responsibility for all activities that occur under your account.
• Promptly notify us at [email protected] if you suspect unauthorized access to or use of your account.
• Use the Website only for lawful purposes and in accordance with these Terms and all applicable local, state, and federal laws and regulations.
• Comply with all applicable food safety regulations and guidelines when handling any products received from us.
• Ensure that any order you place is accurate, including item selection, quantity, delivery address, and payment information.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following prohibited activities:

• Using the Website for any unlawful purpose or in violation of any federal, state, or local laws, including but not limited to the Computer Fraud and Abuse Act (18 U.S.C. § 1030) and the Electronic Communications Privacy Act.
• Attempting to gain unauthorized access to any portion of the Website, its servers, databases, or other systems connected to the Website.
• Transmitting any viruses, malware, spyware, ransomware, or any other harmful or destructive code through the Website.
• Engaging in scraping, crawling, indexing, or harvesting data from the Website without express written permission from Chuys.
• Using automated tools, bots, or scripts to place orders, submit forms, or otherwise interact with the Website in a manner inconsistent with normal human use.
• Impersonating any person or entity, including any employee or representative of Chuys, or falsely representing your affiliation with any person or entity.
• Submitting false, misleading, or fraudulent information, including fraudulent payment details or fictitious orders.
• Interfering with or disrupting the integrity, security, or performance of the Website or any servers or networks connected thereto.
• Attempting to reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Website or any of its components.
• Posting, uploading, or transmitting any content that is defamatory, obscene, harassing, threatening, hateful, or otherwise objectionable.
• Using the Website in any manner that could damage, disable, overburden, or impair the Website or its services.
• Circumventing or attempting to circumvent any technological protection measures implemented by Chuys on the Website.
• Reselling, sublicensing, or commercially exploiting any content or services from the Website without prior written consent from Chuys.

Violation of any of the above prohibited activities may result in immediate termination of your access to the Website, referral to appropriate law enforcement authorities, and/or civil legal action.

4. Intellectual Property Rights

All content published on and made available through the Website — including but not limited to text, graphics, logos, photographs, images, audio clips, video clips, digital downloads, data compilations, menus, recipes, trade dress, and software — is the exclusive property of Chuys or its respective content licensors and is protected by applicable United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), and applicable state intellectual property statutes.

The Chuys name, logo, taglines, and all related marks, trade names, and trade dress are trademarks or registered trademarks of Chuys. You are not permitted to use any of these marks without our express prior written consent. Nothing in these Terms grants you any right, title, or interest in or to any of our intellectual property.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for your personal, non-commercial use in accordance with these Terms. This license does not include the right to:

• Copy, reproduce, distribute, or create derivative works based on any Website content;
• Use any data mining, robots, scraping, or similar data gathering or extraction methods;
• Download or copy account information for the benefit of another party;
• Use or display our trademarks or service marks without written permission.

If you believe that any content on the Website infringes upon your copyright, please submit a written notification to us at [email protected] in accordance with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512. Your notification must include: (i) identification of the copyrighted work claimed to be infringed; (ii) identification of the material alleged to be infringing; (iii) your contact information; (iv) a statement of good faith belief; and (v) a statement under penalty of perjury that the information is accurate and that you are authorized to act on behalf of the copyright owner.

5. Payment Terms

Where the Website facilitates the purchase of food items, catering packages, or other products and services, the following payment terms apply:

5.1 Pricing and Payment Methods

All prices displayed on the Website are in United States Dollars (USD) and are subject to change without notice. We reserve the right to modify pricing at any time. The price applicable to your order will be the price displayed at the time you submit your order. We accept major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and other payment methods as may be indicated on the checkout page. All payment information is collected and processed through secure, PCI-DSS compliant payment processors. We do not store your full credit card information on our servers.

5.2 Taxes

Applicable federal, state, and local sales taxes will be calculated and added to your order total at checkout, in accordance with the tax laws of the applicable jurisdiction. You are responsible for any applicable taxes associated with your purchase.

5.3 Order Confirmation and Cancellation

Upon placing an order, you will receive an order confirmation via email or on-screen notification. This confirmation constitutes our acknowledgment of receipt of your order and does not necessarily constitute acceptance of the order. We reserve the right to cancel or refuse any order for any reason, including but not limited to product unavailability, errors in pricing or product descriptions, or suspected fraudulent activity. In the event of a cancellation, any charges to your payment method will be refunded.

5.4 Refunds and Returns

Due to the perishable nature of food products, all sales are generally final once an order has been prepared. If you experience an issue with your order — including incorrect items, missing items, or quality concerns — please contact us at [email protected] within 24 hours of receiving your order. We will review your concern and, at our sole discretion, may offer a replacement, store credit, or refund. Refunds, where approved, will be processed to your original payment method within 5–10 business days.

5.5 Promotional Codes and Discounts

Promotional codes or discount vouchers are subject to specific terms and conditions associated with each promotion. Codes may not be combined with other offers unless explicitly stated, and are non-transferable, non-refundable, and have no cash value. We reserve the right to revoke or modify any promotional offer at any time.

6. Disclaimers — "As-Is" Basis

THE WEBSITE AND ALL CONTENT, SERVICES, PRODUCTS, AND INFORMATION PROVIDED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, CHUYS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
• WARRANTIES AS TO THE ACCURACY, COMPLETENESS, RELIABILITY, OR CURRENCY OF ANY CONTENT OR INFORMATION ON THE WEBSITE;
• WARRANTIES THAT ANY DEFECTS OR ERRORS IN THE WEBSITE WILL BE CORRECTED.

Chuys does not warrant or make any representations regarding the use of or results from the use of the materials and services on the Website in terms of their correctness, accuracy, reliability, or otherwise. Nutritional information, allergen disclosures, and menu descriptions provided on the Website are for informational purposes only and may not reflect the exact composition of food items prepared in our kitchens. Customers with food allergies or dietary restrictions are strongly encouraged to contact us directly before placing an order to confirm ingredient information.

We make no warranty that the Website will meet your requirements, that the results obtained from using the Website will be accurate or reliable, or that the quality of any products, services, or information obtained by you through the Website will meet your expectations.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CHUYS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, SERVICE PROVIDERS, SUCCESSORS, AND ASSIGNS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or business opportunities;
• Loss of data or goodwill;
• Business interruption;
• Personal injury or property damage;
• Cost of substitute goods or services;
• Any unauthorized access to or alteration of your transmissions or data;
• Any matters beyond our reasonable control.

THESE LIMITATIONS APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF CHUYS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL CHUYS'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF THE WEBSITE OR THESE TERMS EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO CHUYS IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. In such jurisdictions, the liability of Chuys shall be limited to the greatest extent permitted by applicable law.

8. Indemnification

You agree to indemnify, defend, and hold harmless Chuys, its parent companies, subsidiaries, affiliates, officers, directors, employees, contractors, agents, licensors, service providers, and successors (collectively, the "Indemnified Parties") from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your access to or use of the Website or any services offered through the Website;
• Your violation of any provision of these Terms;
• Your violation of any applicable federal, state, or local law, regulation, or ordinance;
• Your infringement of any third-party intellectual property, privacy, or other rights;
• Any content or information you submit, post, or transmit through the Website;
• Your negligent, fraudulent, or wrongful conduct;
• Any dispute between you and a third party arising out of your use of the Website or services.

Chuys reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you agree to cooperate with Chuys in asserting any available defenses. You shall not settle any such claim without the prior written consent of Chuys.

9. Governing Law and Jurisdiction

These Terms of Service and any disputes arising out of or related to these Terms or your use of the Website shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Chuys operates, without regard to any conflict of law provisions. For consumer protection matters, you may also have rights under the Federal Trade Commission Act (15 U.S.C. § 45) and other applicable federal statutes.

Where applicable and not subject to mandatory arbitration (as described in Section 10 below), you agree to submit to the exclusive personal jurisdiction of the state and federal courts located within the applicable jurisdiction of Chuys's principal place of business for the resolution of any disputes not subject to arbitration. You waive any objection to venue or jurisdiction in such courts.

If you are a California resident, you may also have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and other California-specific consumer protection statutes. Nothing in these Terms shall be construed to limit any rights you may have under applicable state law.

10. Dispute Resolution

10.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first contact Chuys at [email protected] and attempt to resolve the dispute informally. We will make reasonable efforts to respond to your concern within thirty (30) calendar days of receipt. If the matter cannot be resolved informally within sixty (60) days of your initial notification, either party may pursue formal dispute resolution as described below.

10.2 Binding Arbitration

EXCEPT FOR MATTERS THAT MAY BE BROUGHT IN SMALL CLAIMS COURT, AND EXCEPT AS OTHERWISE REQUIRED BY APPLICABLE LAW, ANY DISPUTE, CONTROVERSY, OR CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE USE OF THE WEBSITE SHALL BE RESOLVED BY FINAL AND BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (AAA) UNDER ITS CONSUMER ARBITRATION RULES, WHICH ARE INCORPORATED HEREIN BY REFERENCE.

The arbitration shall be conducted in English by a single neutral arbitrator. The arbitration may be conducted via written submissions, telephone, or video conference where practicable. The arbitrator's decision shall be final and binding, and judgment upon the award rendered may be entered in any court having competent jurisdiction.

10.3 Class Action Waiver

YOU AND CHUYS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE PROCEEDING. TO THE EXTENT PERMITTED BY LAW, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY CLASS OR REPRESENTATIVE PROCEEDING.

10.4 Small Claims Exception

Notwithstanding the foregoing, either party may bring an individual claim in a small claims court of competent jurisdiction for disputes within the monetary limits of such court, provided that the claim remains in small claims court and is not removed or appealed to a court of general jurisdiction.

11. Term and Termination

These Terms remain in full force and effect for as long as you use the Website. We reserve the right, in our sole discretion, to:

• Suspend or terminate your access to the Website and/or your account at any time, with or without cause and with or without notice;
• Restrict, limit, or disable any features or services available through the Website;
• Block your access from specific IP addresses or geographic regions.

Grounds for termination may include, but are not limited to: (i) violation of these Terms; (ii) engagement in fraudulent, abusive, or illegal activity; (iii) conduct that is harmful to other users, third parties, or our business interests; or (iv) non-payment of any amounts owed to Chuys.

Upon termination, all rights and licenses granted to you under these Terms will immediately cease. You must immediately discontinue all use of the Website. Sections of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 4 (Intellectual Property), 6 (Disclaimers), 7 (Limitation of Liability), 8 (Indemnification), 9 (Governing Law), 10 (Dispute Resolution), and 14 (Severability).

You may terminate your use of the Website at any time by simply discontinuing use. If you have created an account, you may also request account deletion by contacting us at [email protected].

12. Changes to Terms

We reserve the right to modify these Terms of Service at any time at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page. Where required by applicable law or where we deem appropriate, we may provide additional notice of material changes, such as by posting a notice on the Website homepage or by sending an email notification to registered users.

Your continued use of the Website after any such changes become effective constitutes your binding acceptance of the revised Terms. If you do not agree to the modified Terms, you must immediately discontinue use of the Website. We encourage you to review these Terms periodically to stay informed of any updates.

We will not change any terms relating to disputes in a manner that affects pending arbitration proceedings initiated before the effective date of any change, except as may be required or agreed to by the applicable arbitration rules or by law.

13. Third-Party Links and Services

The Website may contain links to third-party websites, applications, or services that are not owned or controlled by Chuys. These links are provided for your convenience and informational purposes only. Chuys has no control over, and assumes no responsibility for, the content, privacy policies, practices, or terms of any third-party websites or services. We do not endorse or make any representations about any third-party sites or resources.

If you access any third-party website through a link on our Website, you do so entirely at your own risk. We strongly encourage you to review the terms and privacy policies of any third-party websites you visit. Your interactions with third parties are solely between you and such third parties, and Chuys shall have no liability for any loss or damage incurred as a result of such interactions.

Similarly, we may use third-party service providers to facilitate certain aspects of our services, including payment processing, order management, analytics, and email communications. These third-party service providers have their own terms and privacy policies, and your use of their services is subject to their applicable terms.

14. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or arbitrator to be unlawful, void, invalid, unenforceable, or contrary to applicable law, then such provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of any remaining provisions. The severed provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the provision to the greatest extent possible under applicable law.

The invalidity or unenforceability of any provision shall not affect any other provision of these Terms, and these Terms shall be construed as if the invalid or unenforceable provision had been limited or eliminated only to the extent necessary, with the remaining provisions continuing in full force and effect.

If any provision of the Class Action Waiver in Section 10.3 is found to be unenforceable, then the entirety of Section 10.2 (Binding Arbitration) shall be null and void, and any disputes shall be resolved through litigation in courts of competent jurisdiction, subject to the other provisions of these Terms.

15. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or policies published by Chuys on the Website, constitute the entire agreement between you and Chuys with respect to your use of the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding the subject matter hereof.

No waiver by Chuys of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure by Chuys to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

These Terms do not confer any third-party beneficiary rights. Nothing in these Terms shall be construed to create a partnership, joint venture, agency, franchise, or employment relationship between you and Chuys.

16. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, your rights, or any aspect of our Website or services, please do not hesitate to contact us using the information below:

We strive to respond to all inquiries within five (5) business days. For urgent matters, including food safety concerns or potential allergic reactions, please contact your local emergency services and also notify us at the email address above as soon as possible.

For matters related to intellectual property infringement, please clearly indicate "DMCA/IP Notice" in the subject line of your email. For matters related to privacy and data rights, please clearly indicate "Privacy Request" in the subject line of your email to ensure timely handling in accordance with applicable law.