Privacy Policy

Welcome to Chuys. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website eat-chuys.click or interact with our food services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

This Privacy Policy is governed by applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant consumer protection regulations.

1. About Us

Chuys operates the website located at eat-chuys.click and provides food-related products and services to customers across the United States. When we refer to "Chuys," "we," "us," or "our" in this Privacy Policy, we mean the entity responsible for your information under this policy.

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us using the information provided in the Contact Us section at the end of this document.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. This information falls into the following categories:

2.1 Personal Identification Information

When you interact with our website, place an order, create an account, subscribe to our newsletter, or contact us, we may collect personally identifiable information, including but not limited to:

• Full name
• Email address
• Phone number
• Mailing or delivery address
• Billing address
• Payment information (processed securely through third-party payment processors)
• Username and password (for account holders)
• Date of birth (to verify age eligibility)
• Dietary preferences and food allergy information you choose to provide
• Profile photos or avatars (if voluntarily submitted)

2.2 Usage and Behavioral Data

We automatically collect certain information about how you use and interact with our website, including:

• Pages visited and time spent on each page
• Links clicked and buttons selected
• Search queries entered on our site
• Items added to cart, wishlist, or order history
• Referral source (how you arrived at our website)
• Scrolling behavior and interaction patterns
• Frequency and duration of your visits

2.3 Device and Technical Information

We collect technical information from the devices you use to access our website, such as:

• IP address
• Browser type and version
• Operating system and version
• Device type (desktop, mobile, tablet)
• Screen resolution and display settings
• Unique device identifiers
• Mobile network information
• Time zone settings and language preferences

2.4 Location Data

With your consent, we may collect general location data to assist with delivery services, restaurant locators, or personalized offers available in your area. We may also derive approximate location from your IP address. Precise GPS location is only accessed if you grant explicit permission through your device settings.

2.5 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior. Please refer to Section 8 (Cookie Usage) for detailed information about the types of cookies we use and how to manage your cookie preferences.

2.6 Communications Data

When you contact us via email, contact forms, live chat, or social media, we retain records of those communications, including any attachments, feedback, complaints, or inquiries you submit.

2.7 User-Generated Content

If you submit reviews, ratings, comments, or any other content on our website or social media platforms, we collect and store that content along with any associated metadata.

2.8 Information from Third Parties

We may receive information about you from third-party sources such as social media platforms (if you use social login features), advertising partners, analytics providers, and public databases. This information is combined with data we collect directly to help us better understand our users and improve our services.

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including the following:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders and deliveries
• Managing your account and providing customer support
• Sending order confirmations, receipts, and delivery updates
• Responding to your inquiries, complaints, and requests
• Verifying your identity and preventing fraudulent transactions
• Processing payments and managing billing

3.2 Personalization and User Experience

• Personalizing your experience on our website based on your preferences and behavior
• Recommending menu items, promotions, and offers relevant to your tastes
• Saving your preferences and order history for a more convenient experience
• Displaying location-specific content and availability

3.3 Analytics and Performance Improvement

• Analyzing usage trends to understand how our website is used
• Measuring the effectiveness of our content, features, and campaigns
• Conducting internal research and product development
• Testing new features and improving website performance
• Identifying and resolving technical issues

3.4 Marketing and Communications

• Sending promotional emails, newsletters, and special offers (with your consent where required)
• Displaying personalized advertisements on our website and third-party platforms
• Running loyalty programs, contests, surveys, and promotional campaigns
• Notifying you of changes to our menu, services, or policies

3.5 Legal Compliance and Safety

• Complying with applicable laws, regulations, and legal obligations
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Chuys, our users, and the public
• Detecting, preventing, and responding to fraud, abuse, or security incidents
• Responding to lawful requests from government and law enforcement authorities

3.6 Legal Basis for Processing (Where Applicable)

We process your personal data based on the following legal grounds:

• Contract Performance: To fulfill orders and provide services you request
• Legitimate Interests: To improve our services, prevent fraud, and conduct analytics
• Consent: For marketing communications and certain cookie uses
• Legal Obligation: To comply with applicable laws and regulations

4. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we do share your information in specific, limited circumstances as described below:

4.1 Service Providers and Business Partners

We engage trusted third-party vendors and service providers who assist us in operating our business. These parties are contractually obligated to use your data only for the purposes we specify and to implement appropriate security measures. They include:

• Payment processors for secure transaction handling
• Delivery and logistics partners for order fulfillment
• Cloud hosting and IT infrastructure providers
• Email marketing and communication platforms
• Analytics and data intelligence providers (e.g., Google Analytics)
• Customer relationship management (CRM) software providers
• Fraud prevention and identity verification services
• Advertising networks for targeted marketing campaigns

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal requests, such as:

• Court orders, subpoenas, or other legal processes
• Requests from law enforcement agencies or government authorities
• Situations where disclosure is necessary to protect national security
• Compliance with regulatory investigations or audits

4.3 Business Transfers

In the event of a merger, acquisition, asset sale, restructuring, bankruptcy, or any other business transfer, your personal information may be transferred to a successor entity. We will notify you via email or prominent notice on our website before your information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties in other circumstances when we have obtained your explicit consent to do so.

4.5 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized data that does not identify any individual for purposes such as industry research, analytics reporting, or business development.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Security Measures

• Encryption: All data transmitted between your browser and our servers is encrypted using industry-standard SSL/TLS protocols.
• Secure Payment Processing: Payment card information is processed by PCI-DSS compliant third-party payment processors. We do not store full credit card numbers on our servers.
• Access Controls: Access to personal data is restricted to authorized personnel who need it to perform their job functions.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential risks.
• Data Minimization: We collect only the data necessary for the purposes described in this policy.
• Employee Training: Our staff receive regular training on data protection best practices and security protocols.
• Incident Response Plan: We maintain a documented data breach response plan to ensure prompt notification and remediation in the event of a security incident.

5.2 Limitations

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security. If you believe your data has been compromised, please contact us immediately at [email protected].

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights Under U.S. Law

Under the CCPA/CPRA, California residents have the following rights:

• Right to Know: You have the right to request information about what personal data we collect, use, disclose, and sell about you.
• Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt Out: You may opt out of the sale or sharing of your personal information for targeted advertising purposes.
• Right to Limit Use of Sensitive Personal Information: You may request that we limit the use and disclosure of sensitive personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different level of service because you exercised your rights.
• Right to Data Portability: You may request a copy of your personal data in a portable, machine-readable format.

6.2 How to Exercise Your Rights

To submit a rights request, please contact us using the following methods:

• Email: [email protected] with the subject line "Privacy Rights Request"
• Website: eat-chuys.click (via our contact form)

We will respond to verified requests within 45 days of receipt. In some cases, we may need to extend this period by an additional 45 days, in which case we will notify you of the extension and the reason for it. We may require you to verify your identity before processing your request.

6.3 Authorized Agents

California residents may designate an authorized agent to submit requests on their behalf. The authorized agent must provide written proof of authorization, and we may still require the consumer to verify their identity directly with us.

6.4 General User Rights (All Users)

Regardless of your location, you may:

• Update or correct your account information by logging into your account settings
• Opt out of marketing emails by clicking "unsubscribe" in any promotional email
• Adjust your cookie preferences via our cookie consent tool
• Request account deletion by contacting us at [email protected]

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

When data is no longer needed, we securely delete or anonymize it in accordance with our data retention schedules. Note that certain data may be retained longer if required for pending legal proceedings, regulatory investigations, or to resolve disputes.

8. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site performance, and deliver targeted advertising.

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognize your device and store information about your preferences and past actions. We also use web beacons, pixel tags, and local storage technologies for similar purposes.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Functional Cookies: Remember your preferences and settings to enhance your experience.
• Marketing and Targeting Cookies: Track your activity across websites to deliver relevant advertising.
• Social Media Cookies: Enable social media sharing and integration features.

8.3 Managing Cookie Preferences

You can manage or withdraw your consent for non-essential cookies at any time through our cookie consent tool available on our website. You may also control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

For more detailed information about the specific cookies we use and how to manage them, please refer to our Cookie Policy, available on our website at eat-chuys.click.

9. Children's Privacy

Our website and services are intended for users who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from individuals under the age of 18.

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not intentionally collect personal data from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected] so that we may take appropriate action.

10. International Data Transfers

Chuys is based in the United States and your personal information is primarily collected, processed, and stored in the United States. By using our website and services, you acknowledge that your data will be transferred to and processed in the United States.

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in a country where data protection laws may differ from those in your home country.

10.1 Safeguards for International Transfers

When we transfer data internationally, we implement appropriate safeguards to ensure your information receives adequate protection, including:

• Standard contractual clauses approved by relevant data protection authorities
• Data processing agreements with third-party service providers that include appropriate privacy protections
• Transfers only to countries with adequate data protection frameworks

If you have questions about how we handle international data transfers, please contact us at [email protected].

11. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, or other online services. This Privacy Policy applies only to our website at eat-chuys.click. We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

When you click on a third-party link from our website, that third party may collect information about you independently. We do not control those third parties or their data practices.

12. Social Media Features

Our website may include social media features such as Facebook Like buttons, Twitter/X share buttons, Instagram widgets, and other social plugins. These features may collect information about your IP address, the pages you visit on our site, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policies of the respective social media companies, not by this Privacy Policy.

13. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no uniform standard for how websites should respond to DNT signals. Our website does not currently respond to DNT browser signals or similar mechanisms. However, you can control tracking through our cookie consent tool and your browser's privacy settings.

14. California-Specific Privacy Rights

In addition to the rights described in Section 6, California residents have the following specific rights under California law:

14.1 Shine the Light Law

Under California Civil Code Section 1798.83, California residents may request information once per calendar year regarding the categories of personal information we share with third parties for their direct marketing purposes, and the names and addresses of those third parties. To make this request, please contact us at [email protected].

14.2 Categories of Personal Information Collected (CCPA)

In the past 12 months, we have collected the following categories of personal information as defined by the CCPA:

• Identifiers (name, email address, IP address, account name)
• Personal information categories listed in the California Customer Records statute
• Commercial information (purchase history, ordering preferences)
• Internet or other electronic network activity information
• Geolocation data
• Inferences drawn from personal information to create a profile
• Sensitive personal information (as applicable, including payment card information)

14.3 Purposes for Collecting Personal Information

The personal information we collect is used for the business and commercial purposes described in Section 3 of this Privacy Policy.

15. Filing a Complaint

If you believe we have violated your privacy rights or applicable data protection laws, we encourage you to contact us first so that we can attempt to resolve your concern.

15.1 Contact Us Directly

Please send your privacy-related complaints or concerns to:

• Email: [email protected]
• Subject Line: Privacy Complaint
• Website: eat-chuys.click

We will acknowledge receipt of your complaint within 10 business days and work to resolve it within 30 days of receipt.

15.2 Regulatory Authorities

If you are not satisfied with our response, or if you believe we are processing your data unlawfully, you have the right to file a complaint with the appropriate regulatory authority:

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website
• Send an email notification to registered users (for significant changes)

Your continued use of our website after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to contact us:

We are committed to working with you to reach a fair resolution to any privacy concern. Our privacy team will endeavor to respond to all inquiries within 10 business days.

This Privacy Policy was last updated on June 12, 2026. © 2026 Chuys. All rights reserved.